سياسة الإستبدال والإسترجاع

Return Policy

-Without prejudice to any contractual or statutory warranty rights, the customer has the right to cancel the contract and return the product within five (5) days from the date of receipt. After the expiry of this period, returns will no longer be accepted.

-To be eligible for a return, the product must be in its original condition, unopened, unused, and in perfect resalable condition. The store reserves the right to inspect the product prior to approving the return to ensure compliance with these conditions.

-The customer shall bear all costs associated with the return process, including shipping and delivery fees to the courier company. In the event of a manufacturing defect or an error on the part of the store, the customer will be compensated accordingly.

-The store provides fragrance samples with orders to allow customers to test the scent before opening the original product. Therefore, products that have been opened or unsealed cannot be returned, in order to maintain quality and hygiene standards.

Returns will not be accepted in the following cases:

-If the product was custom-made or manufactured according to the customer’s specific request or specifications, except in cases of defect or non-compliance with the agreed specifications.

-If the product consists of video tapes, CDs, DVDs, or software that have been used.

-If the product consists of newspapers, magazines, publications, books, or other copyrighted materials.

-If a defect arises due to misuse or improper handling by the customer.

-If the contract relates to accommodation, transportation, or catering services.

-If the contract involves the purchase of downloadable software products via the internet.